Returns & Refunds Policy

Sharpening and Reconditioning Services

Every blade, bit, and knife Byler sharpens ships with a 100% satisfaction guarantee. If your tooling does not perform to specification after reconditioning, Byler resolves the issue — no debate, no delay. That guarantee applies to every job, every brand, and every customer regardless of location.

This guarantee is a commitment to correct the work — Byler re-reconditions tooling that doesn't perform to specification at no additional charge. It is not a cash refund on completed reconditioning labor. To make a guarantee claim, contact (615) 763-6227 or brad@bylerindustrialtool.com with your order or job reference.

Retail Product Orders

Byler does not currently offer returns or refunds on retail products (such as strapping supplies) ordered through this website. If an order arrives damaged, incorrect, or incomplete, contact Byler directly — see the Shipping Policy for how to report a shipping issue. Byler resolves legitimate shipping errors on a case-by-case basis.

Questions

Call (615) 763-6227 or email brad@bylerindustrialtool.com before placing an order if you have questions about how this policy applies to your situation.